General Terms & Conditions

ATTENTION: PLEASE READ THESE TERMS, CONDITIONS, AND THE RETURN POLICY CAREFULLY BEFORE PURCHASING ITEMS FROM THIS WEBSITE. PURCHASING ITEMS FROM THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS, CONDITIONS, AND THE RETURN POLICY. IF YOU DO NOT ACCEPT THESE TERMS, CONDITIONS, AND THE RETURN POLICY, DO NOT PURCHASE FROM THIS WEBSITE.

A business day does not include Saturdays, Sundays, or holidays.

Product images on our web-site are representations of the actual product. Due to the various types of monitors, settings and resolutions available, each image representation is portrayed more or less to the actual product. For the best representation of the actual product, samples are offered for most of the merchandise on our website. MyExpression.com LLC cannot be held liable for slight misrepresentations of the actual product you receive. If you are not completely satisfied with the product that you received, simply return the merchandise with the return procedure below.

If there are situations beyond our control resulting in the delay of merchandise delivery, such as: natural disasters, weather condition delays, manufacturer stock shortages, driver strikes, and other unexpected errors at UPS/USPS as the third party, MyExpression.com LLC cannot be held liable for such delays. MyExpression.com LLC expedites all of our customer's orders to be shipped and delivered to your door as quickly and efficiently as possible.

For Blank Orders: It is in your best interest to check with your printer manual and contact the printer manufacturer to ensure that your printer can print specific card stocks. MyExpression.com LLC cannot be held liable for technical malfunctions that may arise by various printer brands in the market.

For Custom Printed Orders: If a proof is involved in your order, it is in your best interest to review the proof very carefully for any misspelled words or errors in the proof. Our professional typesetters copy and paste the information you provide initially. Your order will not be printed until we receive a final approval from you. MyExpression.com LLC cannot not be held liable for any misspelled words or errors once your order has been printed.

Custom Printed Process: A FREE ONLINE PROOF will be available for review and approval by you within 1-2 business days after placing your order, you must login and check your proof status in 2 business days (our system will automatically assign you an OrderID upon the completion of your order at check-out in the shopping cart, and the email address you provide is your own password). Your order will not be printed until we receive a final approval from you. You must allow us to print your order, it takes 3-4 business days for your order to ship after it is approved for printing, then your order will be shipped out. The date we ship-out your order IS NOT THE SAME DATE you receive your order.

Return Policy

Claims

All claims for shortages, damages or lost goods must be reported to MyExpression.com within 5 days of the delivery date via the online claim form.
Replacements for defective/damaged merchandise will be shipped via UPS Ground.

Exchanges

We do not accept exchanges. (Please follow return procedure and repurchase new items separately)

Cancellation

No changes or cancellations are accepted for orders which have already been processed for shipping.
For custom printed orders; if a proof has been created, a $25.00 cancellation fee is retained to cover typesetting labor costs. Orders cannot be canceled or changed if the order is approved and printed.

Return and Claim Form

In order for us to audit and process your claim promptly, please submit the required information below.
We will contact you within one business day upon receiving your return/claim request.

Chargeback

Chargeback: If you issue a chargeback to your financial institution to avoid payment either by mistake or fraudulently, our merchant account imposes a $20 processing fee to MyExpression.com LLC. We will then assess a $20.00 processing fee for each individual chargeback to you, with no exceptions. We will notify you both by mail and email for you to remit the $20 fee plus the original purchase amount. If we don't receive the payment within 30 days from the date we notify you, we will assess an additional $10 administration fee for a total of $30 plus the original purchase amount. The case will then be turned over to collections.